www managedcaremag.com

NOW AVAILABLE
The next generation in online publishing...

Requires
Flash Player 9
Version Test
Download Flash

Sign up to read the digital versions of Managed Care, P&T, and Biotechnology Healthcare. These digital editions are free, searchable, and can be downloaded and read offline. To read a sample of the digital version of Managed Care, follow this link:

Sample digital edition

Register for a free digital subscription

Archive issues of Managed Care:

• January 2008
• February 2008
• March 2008
• April 2008
• May 2008

Supplement to Managed Care: Continuing Education Credit Biologic Therapy Management: The Need For Value-Based Health Benefits Models Free download

MANAGED CARE August 2004. ©MediMedia USA

NEWS AND COMMENTARY

MCOs, drug manufacturers have lots of PR work to do

Since 1997, Harris Interactive has asked the public to rank various industries by whether it feels they're doing a good job in serving customers. The latest results, from a telephone survey of 979 adults taken between April 8 and 15, includes some disheartening numbers for both managed care companies and pharmaceutical manufacturers, but especially pharmaceutical companies.

Managed care companies have never earned extremely high ratings in the poll, although they did a lot better in 1997 than they're doing now. On the other hand, 79 percent of adults felt that pharmaceutical companies were doing a good job serving customers in 1997. That number is now down to 44 percent.

SOURCE: HARRIS INTERACTIVE