Managed Care

 

E-mailing Doctors Desirable for Those with Comorbidities

MANAGED CARE August 2007. © MediMedia USA
News and Commentary

E-mailing Doctors Desirable for Those with Comorbidities

MANAGED CARE August 2007. ©MediMedia USA

Patients who have multiple comorbidities and who take multiple medications may benefit most from a secure e-mail messaging system, according to a study conducted by the Kaiser Family Foundation that appeared in the American Journal of Managed Care. Members of Kaiser Permanente's northwest region were given access to parts of their individual health records through a secure member Web site. Electronic messaging capability was provided within this secure Web environment.

Members who used this online Web site exhibited a decrease in primary care outpatient visits of 6.7 percent. Members who used the messaging feature had a smaller increase in telephone calls to their physician (16.2 percent versus 29.9 percent) compared to the control group, which did not have access to secure messaging.

"There are much more efficient ways to provide better care using electronic medical records, especially when the impact of secure messaging is considered," says Louise L. Liang, MD, one of the authors of the study.

She is senior vice president for quality and clinical systems support at Kaiser Foundation Health Plan.

Meetings

4th Partnering With ACOs Summit Los Angeles, CA October 27–28, 2014
PCMH & Shared Savings ACO Leadership Summit Nashville, TN November 3–4, 2014
2014 Annual HEDIS® and Star Ratings Symposium Nashville, TN November 3–4, 2014
Medicare Risk Adjustment, Revenue Management, & Star Ratings Fort Lauderdale, FL November 12–14, 2014
World Orphan Drug Congress Europe 2014 Brussels, Belgium November 12–14, 2014
Healthcare Chief Medical Officer Forum Alexandria, VA November 13–14, 2014
Home Care Leadership Summit Atlanta, GA November 17–18, 2014
HealthIMPACT Southeast Tampa, FL January 23, 2015