Members want choice


Open-panel HMOs remain wildly popular, as evidenced by new figures from InterStudy Publications, which tracks HMO industry trends. Membership in open-panel HMOs climbed 34.6 percent during the 12 months ending July 1, 1997, while enrollment in traditional HMOs increased 11.6 percent. For both flavors of HMO, network- and mixed-model plans are enjoying the highest rates of increase.

That preference for choice is echoed by findings by the Medstat Group, an Ann Arbor, Mich.-based consulting firm, and J.D. Power and Associates, which recently rated health plans on the basis of consumer satisfaction. Of the 81,000 enrollees surveyed in 20 markets, 17.1 percent put choice of provider at the top of their checkoff list for satisfaction. Personal cost (7.0 percent) was the seventh-most important factor driving member satisfaction.

SOURCES: HMO INDUSTRY REPORT 8.1, INTERSTUDY PUBLICATIONS, ST. PAUL. MINN., 1998; QUALITY CATALYST, THE MEDSTAT GROUP, ANN ARBOR, MICH., 1998

Career Opportunities

HAP, a subsidiary of Henry Ford Health System, is a nonprofit health plan providing coverage to individuals, companies and organizations. This executive develops strategies to meet membership and revenue targets through products, pricing, market segmentation and advertising.  Aligns business among Business Development, Commercial Sales, Medicare and Public Sector Programs and Product Development. Seeks to enhance and be responsible for business development and expansion through the development of an effective product portfolio, strong interpersonal relationships and service excellence.

Apply via email to jfedder1@hfhs.org or online at http://p.rfer.us/HENRYFORDlXqAJA

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