MANAGED CARE July 1999. ©1999 MediMedia USA
Much has been made of market-share gains made by PPOs at the expense of HMOs — even in this publication (for example, last month's cover story, "PPOs: A Better Brand of Health Care?"). But while PPOs seem to be "what everyone wants" — as put by one of the people interviewed for this month's cover story — a new consumer survey suggests that dissatisfaction with HMOs might be more perception than reality. National Research Corp.'s findings indicate HMO members are happier with their plans than PPO eligibles are with their coverage.
SOURCE: SATISFACTION REPORT CARD, NATIONAL RESEARCH CORPORATION, LINCOLN, NEB., 1999