Ease of navigating system varies by condition























Do patients with differing conditions have different experiences within the health care system? A sampling of California patients suggests that they do. The Health Rights Hotline, a Sacramento-area organization that provides information about and assistance with the health care system, found common threads among patients with diabetes, cancer, mental health, and respiratory as well as other conditions. The data reflect the nature of 3,600 calls to the hot line over a two-year period. The group hopes its report will serve as a tool for policy makers considering appropriate health care reforms.

Nature of problem*...

...reported by percentages of patients with:

*Access issues include unaffordable premiums/copayments or not knowing what to do when ineligible for public programs. Delays are for referrals to specialists or appointments for diagnostic tests. Denials/coverage disputes involve needed medical supplies, equipment, or treatment. Inappropriate care encompasses failure of primary care physicians to recognize symptoms or to order appropriate diagnostic tests. Prescription drug issues include off-formulary products or, in the case of mental illness, difficulty getting appointments with physicians for medication monitoring or to obtain refills.

SOURCE: WHEN WHAT'S AILING YOU ISN'T ONLY YOUR HEALTH, HEALTH RIGHTS HOTLINE, SACRAMENTO, CALIF., 2000

Career Opportunities

HAP, a subsidiary of Henry Ford Health System, is a nonprofit health plan providing coverage to individuals, companies and organizations. This executive develops strategies to meet membership and revenue targets through products, pricing, market segmentation and advertising.  Aligns business among Business Development, Commercial Sales, Medicare and Public Sector Programs and Product Development. Seeks to enhance and be responsible for business development and expansion through the development of an effective product portfolio, strong interpersonal relationships and service excellence.

Apply via email to jfedder1@hfhs.org or online at http://p.rfer.us/HENRYFORDlXqAJA

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