P&T
Our
Other
Journal
MediMedia Managed Markets
Managed Care

 

The Nuka Way

The Nuka Way

Steven Peskin, MD

One of the four 2011 Malcolm Baldridge National Quality Award winners in health care is Southcentral Foundation, a nonprofit organization established in 1982 to serve Alaska Natives who live in and around Anchorage. The Southcentral Foundation (SCF) describes itself as a Nuka system of care — Nuka being an Alaska native name given to strong, honorable structures or living things. The four guiding principles of the Southcentral Foundation are that it be customer-driven, that customers (patients) should know and trust the health care team, that customers should face no barriers to access care, and that employees are vital to system success. SCF has achieved the highest level of recognition of Patient-Centered Medical Home from NCQA.

The system has achieved remarkable results that include clinical improvement in patients with chronic conditions, notably diabetes, which is experienced in the native population at twice national rates; wellness and preventive services; emotional and social health; and dental care. These remarkable quality results have occurred with concurrent reductions in services: Emergency room and urgent care visits are 50% lower, hospital admissions decreased 53%, specialty care declined 65% and even primary care visits decreased 36%.

I believe clinical, operational, and service performance are central to SCF’s outstanding performance. One characteristic is the attainment of trust. The erosion of trust in our health care system and the profound negative consequences that erode quality and drive up costs are well described in David Shore’s book, The Trust Crisis in Healthcare.

Another characteristic is team-based care. Southcentral Foundation very effectively uses a wide range of clinicians and other staff to meet the needs of customers (patients). And finally, it is a learning organization undergirded by an information system that allows for real-time assessment of clinical, operational, and service performance

Though Alaska is geographically, culturally, and demographically distinct from the lower 48, the performance achieved by Southcentral Foundation there should translate to other communities.

Steven R. Peskin, MD, MBA, FACP, is medical director of Horizon Healthcare Innovations, Horizon Blue Cross Blue Shield of New Jersey, and associate clinical professor of medicine at the University of Medicine and Dentistry of New Jersey — Robert Wood Johnson Medical School.

Meetings

Pharmaceutical Pricing and Contracting Conference Philadelphia, PA September 22–23, 2014
Private Health Insurance Exchanges Conference Washington, D.C. October 7–8, 2014
National Healthcare Facility Management Summit Palm Beach, FL October 16–17, 2014
National Healthcare CFO Summit Las Vegas, NV October 19–21, 2014
National Healthcare CXO Summit Las Vegas, NV October 19–21, 2014
Innovative Member Engagement Operations For Health Plans Las Vegas, NV October 20–21, 2014
4th Partnering With ACOs Summit Los Angeles, CA October 27–28, 2014
2014 Annual HEDIS® and Star Ratings Symposium Nashville, TN November 3–4, 2014
PCMH & Shared Savings ACO Leadership Summit Nashville, TN November 3–4, 2014
World Orphan Drug Congress Europe 2014 Brussels, Belgium November 12–14, 2014
Medicare Risk Adjustment, Revenue Management, & Star Ratings Fort Lauderdale, FL November 12–14, 2014
Healthcare Chief Medical Officer Forum Alexandria, VA November 13–14, 2014
Home Care Leadership Summit Atlanta, GA November 17–18, 2014