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December 1996

Some physicians are putting new emphasis on careful, active listening to patients. Organizations that don't encourage this may be ignoring a tool for controlling costs, retaining enrollment and improving medical care.
Chuck Appleby
Under capitation, a medical practice's earnings don't rise directly with its production. That doesn't mean, says this consultant, that productivity payment systems for individual physicians should be junked.
Jeffrey J. Denning
Many physicians are falling short when it comes to reporting test results to patients, a recent study shows. Such lapses could hurt both doctors and health plans in the quest for good patient-satisfaction scores.
Jean Lawrence
Is diagnostic support software good news for both physicians and HMOs? Yes, say the companies selling such programs, who contend that they can "put the fun back in practicing medicine."
Bob Carlson