Why can't patients understand managed care information? Too often, printed materials baffle them because authors don't take into account literacy level, reading skills, thinking style or short-term memory.
For both physicians and health plans these days, it's imperative to make sure patients are satisfied "customers." But just how can that be done? Our reporter attended a workshop in Wisconsin to find out.
If you've ever grumbled about how the press plays up one tragedy while ignoring millions of successes, you won't enjoy reading this. But you should. There's a lesson here about managed care's failure to tell its story effectively.
Backers hope that provider-sponsored organizations will offer some pretty strong competition to conventional Medicare and Medicaid HMOs. Opponents claim PSOs have been given an inappropriate advantage.
Organizations such as NCQA are grading managed care plans on many aspects of care and making the results public. Health plans, in turn, are evaluating physicians. Here are some suggestions for making the grade.