August 2002

Cover Story

Moving Consumers to the Head of the Class
Creating a customer base that's aware of the link between cost and services has become the next big challenge in managed care. It's a daunting task.

Frank Diamond

Q&A

A Conversation with Richard D. Lamm: A Voice in the Wilderness Cries Elderly Get Too Much
The former three-time governor of Colorado, who is a senior citizen, says that older Americans need to make sacrifices for the generations to come.

Lobbyists That the Founders Just Never Dreamed of
The "right ... to petition the government" has come a long way in over 200 years, and health care organizations are not shy in exercising it.

Maureen Glabman

Peer-Reviewed

Examining Costs of Chronic Conditions In a Medicaid Population

Robert I. Garis, RPh, PhD ; Kevin C. Farmer, PhD

Editor’s Memo

Facing Up to Hard Facts About Health Care Cost and Access

John A. Marcille

Ethics

Prying Eyes Push Against Boundary of Medical Privacy

Michael S. Victoroff, MD

Legislation & Regulation

When a Health Plan Isn't a Health Plan

John Carroll

Compensation Monitor

Life may be better without a white coat
Systems & Software

Managed Care's Use of Web Not Just for Marketing Anymore

Joyce Ochs, MBA

Legal Forum

Regulators Take More Interest In Role of PBMs in Health Care

Madeleine A. Estabrook

Managed Care Outlook

Chronic disease cited as reason for increase in drug expenditures



News & Commentary

24 States Hope Pharmacy Plus Helps Medicaid

Low Pay to Docs Results in Fine For Empire BCBS

NCQA: Law Prevents Weighing Racial, Ethnic Care Disparities

Headlines On Deadline ...

Patients' unpaid bills come from physicians, hospitals