State Initiatives
MANAGED CARE October 1998. ©1998 Stezzi Communications
Indiana's insurance department has posted information about consumer complaints against HMOs and other health insurers on the Internet. The number of complaints filed against each plan and resolved is provided, along with a "complaint index" that compares the plan's percentage of all complaints to its market share in Indiana.
The insurance department also has posted a consumer action kit that offers tips on how to understand different types of coverage and what to do when disputes with providers arise. The complaint information and consumer kit are online at http://www.state.in.us/idoi/ [1]
MANAGED CARE October 1998. ©1998 Stezzi Communications