Health Care Quality Means Business

This supplement is derived from the Wharton Health Care Management Alumni Association Conference in Philadelphia in October 2002. A distinguished faculty addressed the business case for quality health care. The Institute of Medicine’s reports on medical errors and the urgency of improving the safety of care delivery was the common thread running through many of the presentations herein, which include General Motors’ efforts to reduce waste and inappropriate care, a discussion of the ramifications of the current malpractice insurance crisis, a case study on how technology advances are reducing error rates at a large metropolitan hospital, and more.


  • Quality: The Purchaser’s Perspective
  • Providers’ Opportunities for Quality Improvement
  • The Malpractice Insurance and Quality Conundrum
  • Technology: Enabling Consumers to Know Quality
  • Three Directives for Evaluating the Business of Health Care