News and Commentary

Aetna To Offer New Electronic Claims System


Aetna U.S. Healthcare says its physicians can soon look forward to faster claims processing, thanks to an electronic system it will roll out later this summer. Called E-Pay, the program will also provide for electronic submission of referrals and promises instant benefit eligibility checks for patients.

Physicians who submit referrals and claims electronically can expect payment within 15 business days, according to Aetna. The company will make software, swipe card boxes and other needed technology — as well as training — available to its physicians and their staffs at no cost. Aetna expects to put the system in play in New York and New Jersey by Aug. 15, and nationwide by next year.

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Edited by Jill Condello, PhD, ICON Access, Commercialisation & Communications