News & Commentary

Aetna Promises Pharm Flub Fixed

Frank Diamond

Aetna found itself the focus of unwanted attention recently with reports that the health plan misidentified some pharmacies as belonging to its network. Some Aetna members couldn’t get their prescriptions filled.

The National Community Pharmacists Association brought the problem to the public’s attention in December. Aetna responded and corrected the problem soon after.

If the pharmacy was listed incorrectly, Aetna is watching for those claims to ensure that members pay in-network prices, says Cynthia Michener, an Aetna spokeswoman. The company is also contacting members to help them find pharmacies that are, in fact, in the plan’s network.