Vol. 5, No. 12 December 1996

Are Physicians Really Listening to Patients?

A common complaint from patients in managed care plans is that doctors don’t listen to them. Time pressures may be increasing, but they need not prevent physicians from cultivating good listening skills.

There’s Still a Place for Productivity

Under capitation, a medical practice’s earnings don’t rise directly with its production. But that doesn’t mean, says a consultant, that productivity payment systems for individual physicians should be junked.

Making Sure Patients Get Their Test Results

Many physicians are falling short when it comes to reporting test results to patients, a study shows. Such lapses could hurt doctors and health plans in the quest for good patient-satisfaction scores.

Technology Offers an Answer To ‘Information Overload’

Is clinical decision support software good news for both physicians and HMOs? A few doctors already swear by such programs, echoing their marketers’ claim that they “put the fun back in practicing medicine.”


Managing Editor’s Memo
News and Commentary
Washington Initiatives
Compensation Monitor
State Initiatives
Legal Forum
Employer Update
Managed Care Outlook

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