Managed Care


Is There an Advocate in the House?

Is There an Advocate in the House?

Steven Peskin, MD

Steven Peskin MDThree times during the past month a friend has asked for advice regarding his/her personal health care or that of a family member out of frustration and concern stemming from not receiving clear communication/information about the health problem(s). This scenario is all too common. Despite the ostensible focus on patient experience/satisfaction, the informed patient, and shared decision-making, health care professionals, health plans, and plan sponsors too frequently are not providing the explanation/information that patients and/or their caregivers seek. Sometimes language incompatibility, gaps in health literacy, or cultural differences lead to the disconnects. In all three of these instances, the individuals are well-educated and work within health care with good foundational knowledge of medicine, though are not clinically trained. Those of us involved in the delivery, coordination, and management of health care are accountable to improve our performance to our patients, members, or their caregivers/loved ones. We must provide clear and understandable information. Steven R. Peskin, MD, MBA, FACP
Executive Vice President and Chief Medical Officer
of MediMedia, USA, which publishes Managed Care


2014 Annual HEDIS® and Star Ratings Symposium Nashville, TN November 3–4, 2014
PCMH & Shared Savings ACO Leadership Summit Nashville, TN November 3–4, 2014
Medicare Risk Adjustment, Revenue Management, & Star Ratings Fort Lauderdale, FL November 12–14, 2014
World Orphan Drug Congress Europe 2014 Brussels, Belgium November 12–14, 2014
Healthcare Chief Medical Officer Forum Alexandria, VA November 13–14, 2014
Home Care Leadership Summit Atlanta, GA November 17–18, 2014
6th Semi-Annual Diagnostic Coverage and Reimbursement Conference Boston December 4–5, 2014
Customer Analytics & Engagement in Health Insurance Chicago December 4–5, 2014
Pharmaceutical and Biotech Clinical Quality Assurance Conference Alexandria, VA December 4–5, 2014
9th Semi-Annual Medical Device Coverage and Reimbursement Conference San Diego December 5, 2014
8th Annual Medical Device Clinical Trials Conference Chicago December 8–9, 2014
HealthIMPACT Southeast Tampa, FL January 23, 2015