Reality check: What members say about managed care and regulation

Managed care companies that say they are becoming more responsive to members will want to pay attention to consumer attitudes reflected in a Kaiser Family Foundation survey of health plan members. Most consumers, whether enrolled in a managed care plan or fee-for-service coverage, give their health plan a grade of B or higher, but many remain wary of managed care. On the $64,000 question in Washington–Should the government mandate consumer protection in health care coverage?–a significant minority of respondents says such regulation would not be worth the expense.

color charts (GIF)    also available in PDF

SOURCE: KAISER/HARVARD NATIONAL SURVEY OF AMERICANS’ VIEWS ON MANAGED CARE, KAISER FAMILY FOUNDATION, MENLO PARK, CALIF., 1997


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