According to a National Research Corp. study, out-of-pocket expense is important
to consumers when selecting a managed care plan--more important than physician
office locations--but not so important as the benefits a plan offers. NRC received
responses from 165,000 households.
When you selected one health plan over another, how important...
Markets where members place highest importance on benefits
Charlotte, N.C. 94.7%
Johnson City, Tenn. 94.6%
Vallejo, Calif. 94.5%
Nassau-Suffolk, N.Y. 94.5%
Mobile, Ala. 94.4%
Philadelphia 94.3%
Birmingham, Ala. 94.2%
New Haven-Bridgeport, Conn. 94.1%
Akron, Ohio 94.0%
Fort Worth 93.9%
Markets where members place highest importance on doctor participation
Youngstown, Ohio 88.9%
Bergen-Passaic, N.J. 88.2%
Toledo, Ohio 87.6%
Greenville, S.C. 86.3%
Rochester, N.Y. 86.1%
Wichita, Kan.. 85.9%
Providence, R.I. 85.3%
Birmingham, Ala. 85.3%
Cincinnati 85.2%
Wilmington, Del. 85.1%
SOURCE: SATISFACTION REPORT CARD, NATIONAL RESEARCH CORP.,
LINCOLN, NEB., 1997
