According to a National Research Corp. study, out-of-pocket expense is important to consumers when selecting a managed care plan–more important than physician office locations–but not so important as the benefits a plan offers. NRC received responses from 165,000 households.
When you selected one health plan over another, how important…
Markets where members place highest importance on benefits
- Charlotte, N.C. 94.7%
- Johnson City, Tenn. 94.6%
- Vallejo, Calif. 94.5%
- Nassau-Suffolk, N.Y. 94.5%
- Mobile, Ala. 94.4%
- Philadelphia 94.3%
- Birmingham, Ala. 94.2%
- New Haven-Bridgeport, Conn. 94.1%
- Akron, Ohio 94.0%
- Fort Worth 93.9%
Markets where members place highest importance on doctor participation
- Youngstown, Ohio 88.9%
- Bergen-Passaic, N.J. 88.2%
- Toledo, Ohio 87.6%
- Greenville, S.C. 86.3%
- Rochester, N.Y. 86.1%
- Wichita, Kan.. 85.9%
- Providence, R.I. 85.3%
- Birmingham, Ala. 85.3%
- Cincinnati 85.2%
- Wilmington, Del. 85.1%
SOURCE: SATISFACTION REPORT CARD, NATIONAL RESEARCH CORP., LINCOLN, NEB., 1997
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