Patient-Centered Medical Home Pays Off for Philly Blues Plan

Hope in the era of health reform focuses partly on the patient-centered medical home (PCMH), which proponents say does well by both the patient and the bottom line by empowering primary care. Officials at Independence Blue Cross (IBC), a major insurer in the Philadelphia region, say they’ve seen good results so far in that plan’s PCMH efforts.

IBC participates in the state’s patient-centered medical home program, launched by the Pennsylvania Chronic Care Commission in 2008. In the initial phase, practices were paid about $20,000 for infrastructure support to help them to set up patient registries and to complete their applications to the National Committee for Quality Assurance to become recognized medical homes, says Don Liss, MD, IBC’s senior medical director. Practices were eligible for payments of $30,000 to $90,000 per physician per year based on the level of PCMH recognition. NCQA awards three levels.

Glitch

In the second phase, which began in 2011 as part of the Center for Medicare & Medicaid Innovation’s Primary Care Demonstration Program, practices were paid a care management fee, which ranged from about $1 to $10 per member, per month, based on the age of the member. Additionally, practices were eligible to share savings on claims.

A program — any program — that aims to cut costs by targeting waste and discretionary spending, which is some of what PCMHs promise, will often see initial robust results decline, simply because it’s easy to address the obvious problems up front. That’s been IBC’s experience. (See “Data Underscore the Effectiveness of Patient-Centered Medical Homes” on the next page). Liss says he hopes to achieve additional savings just by enrolling more practices.

“Two thirds of our primary care networks have yet to transform into patient-centered medical homes,” says Liss. “Hopefully they’ll encounter those same early opportunities. As the patient centered-medical home movement — for lack of a better word — matures, our firm hope is that genuine and fundamental improvements in how health care gets delivered are going to result in better care and in more efficient care.”

Larger practices

Many practices were distracted by other things — implementing electronic health records, for instance. They are now considering seeking PCMH accreditation, says Liss. The IBC network practices that have taken the step so far are mostly the larger practices, or those affiliated with a hospital system.

“We’re working on the next group,” says Liss. “We think there’s going to be some growth but we’re expecting it to be slower than it was over the last couple of years.”

IBC will keep in place the financial incentives as well as support services, such as a Web tool from the American College of Physicians that helps practices identify ways to offer better care.

Just what is saved? Liss points out that cost is often difficult to track.

“Our expectation is that better health care is going to ultimately be more cost-effective,” says Liss, adding, though, “It’s going to be hard to demonstrate. It’s going to take a long time to get there. We know that getting a handle on better preventive care and better access can frankly lead to some increase in costs in the short term. We’re in this for the long term. It’s got to be fundamental improvements.”

Accredited PCMHs meet NCQA standards for patient access, communication, tracking and coordinating care. The idea is to attend to a patient’s needs well beyond the 15-minute ­examination. Many practices in the IBC network have always performed well, says Liss.

“There may be no difference when it becomes a patient-centered medical home, if it’s a really good practice that’s been doing this stuff forever. Or there may be a fundamental difference, if it’s a practice that frankly wasn’t doing the best job or keeping registries of patients with chronic conditions, or making sure they had access and availability to patients who needed to be seen quickly.”

A crucial element of PCMHs is the team approach, which ensures, among other things, that the administrative stuff gets taken care of. “The idea is that it doesn’t all begin and end with the doc,” says Liss. In a poorly run primary care office, if the doctor “forgets to tell you about your bowel prep, it probably doesn’t happen. You try to empower the staff in the office and organize the office so that everybody’s practicing at the top of their license. The administrative things aren’t things that can be forgotten; they’re not extra stuff. They’re part and parcel of someone’s job.”

Challenge

There’s a thornier issue, though. Physician groups often contract with more than one payer. “The way a practice operates essentially reflects everyone in the waiting room, not just those enrolled in one health plan. So one of the challenges of the PCMH is to make sure that all of the payers in a given geography are contributing, are supporting, are promoting it. Or else you hit a situation where there’s a sort of cross-subsidy.”

Liss says that one way IBC deals with this is to make sure that “we also offer practices incentives for measures of performance that are limited to the IBC membership. We are confident that our members are directly benefiting from the payments we are making.”