CMS continues to push on measuring and reporting information from the consumer perspective for Medicare Advantage and Part D contracts. Others will follow, and we can expect more emphasis on member-reported outcomes and experience measures across all lines of business.
Massachusetts plans scored highest. Other New England states in the top 10 included Rhode Island (ranked second), Maine (third), New Hampshire (sixth), and Vermont (eighth). The Midwest states were also well represented in the top 10 with Wisconsin (fourth), Minnesota (fifth), and Iowa (10th) making the cut.