April 2002

Dissatisfied customers have a tendency to lash out and not be very discriminating about their targets. Prescription: Reduce the hassle.

Rhonda Greenapple, MSPH

While policy makers haggle over President Bush’s budget request for the system, an ominous question looms: Can money solve all the problems?

Frank Diamond

Managed care’s spread parallels the growth of the study of ethics in medical care. Ethicists help plans focus on essentials when making policy decisions.

MargaretAnn Cross

With more than 360 biotech products in the pipeline, high-cost injectable drugs are about to flood the market. How will we control the expenditure?

Paula Sirois

Policy experts see the Canadian system as an example but differ on the significance. Meanwhile, some U.S. providers are cashing in.

Marlene Piturro, PhD, MBA