Insurers Still Not Doing Customer Service Well

After all the talk about insurers focusing more on patients, all the discussion about consumer satisfaction, the health care industry still has a way go, reports Modern Healthcare. The article begins by documenting one woman’s frustration with dealing with health care cooperatives, which were supposed to be a low-income alternative under the ACA but have been dying on the vine, as has noted.

“It’s somewhat unsurprising that an August 2015 poll from the Kaiser Family Foundation found people ranked health insurance companies almost as unfavorably as pharmaceutical companies and oil conglomerates, due in no small part to insurers’ reputation for poor customer service.”